Aquatimer Sucks Customer Reviews and Feedback

From Everything.Sucks

IWC International Watch Co. AG, doing business as IWC Schaffhausen, is a luxury Swiss watch manufacturer located in Schaffhausen, Switzerland. Founded by American watchmaker Florentine Ariosto Jones in 1868, IWC has been a subsidiary of the Swiss Richemont Group since 2000.IWC is best known for producing high-quality pilot/aviation watches and using titanium in watchmaking. In addition, IWC is not IWC is notable for being the only major Swiss watch manufacturer located in eastern Switzerland, as the majority of the well-known Swiss watch manufacturers are located in western Switzerland; in fact, the lingua franca of IWC is German.

Mike H mentioned in a review "I have wanted an IWC for a long, long time and finally this Christmas, my wife made it happen for me with the Portofino Automatic. We had to wait a while because IWC had manufacturing issues and shut down production for several months in 2011, but around Christmas time one finally popped up and she snagged it quickly. Without a doubt, this is a gorgeous watch. It is a little noisy, but evidently that's the self-winding mechanism and after a couple weeks I grew to think of that as more of a cool feature than a nuisance. That period, from 2 weeks in to 8 weeks in was the glory time with me and my IWC and I was VERY happy with the watch. Then something broke. The crown and stem became detached from the watch. No damage to the watch, just at the end of February, I needed to adjust the day and when I pulled on the crown, the WHOLE thing came out. I was kind of surprised, but honestly thought it had just become unscrewed somewhere inside the casing. I took it to a repair store and they were concerned, but said IWC would take care of it...and that's where the story goes downhill in a hurry.IWC claimed all sorts of things were wrong with the watch that I did, from water to abuse to rubbing on "something abrasive". I don't swim / shower with the watch. I never dropped it, hit it, banged, etc. And I'm pretty sure I kept it away from the sandpaper. To boot, IWC immediately voided my warranty and attempted to solicit another $1,000 from me for repairs. They did send pictures of some damage on the inside of the watch, but I don't see how I could have done anything to the inside of the watch since I've never taken it apart. I got the watch back and looked it over but still don't see anything wrong with it cosmetically (and it pains me to say that it is still beautiful). I deeply suspect that the manufacturing issues that led to the shutdown are the same issue that is plaguing my watch. Further, I imagine IWC is getting tired of dealing with the hundreds of watches being returned to their facilities and had to put their foot down somewhere. It's been a really sad time because as much as I love the watch, it really is poorly manufactured and likely as a result of the poor manufacturing, the service is terrible. I've read all the reviews online that are glowing, but I think those just reflect what IWC used to be. The watches and the company those people write about does not exist in my experience, and in fact, nothing about my dealings with this company has in any way reflected what you hear about. IWC was acquired by Richemont International recently and like all acquired companies, they sacrifice quality for cost savings. Best of luck to others, I'm still praying I can sell mine and get something out of it."

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